If you would like to register as a member (free of charge), complete the procedures found here: Member Registration Page.
Your password is very important. Please choose a password that others cannot easily guess.
Choosing a product
On the product details page, choose your color, size, and quantity any click the Add to cart button.
Note that products added to the shopping cart will be deleted automatically after a certain amount of time.
Logging in
Members are asked to log in before making purchases. Log in using the registered email address and password.
If you already are logged in, you may skip this page and advance to the next page.
If you are not yet registered, sign up on the Member Registration Page.
Product prices and payment
Please pay the price (including tax) shown on each item and the total shipping cost. The payment method can use Paypal. All prices displayed on this site are consumption tax included.
Shipping
Japan to Shipping charges are the same nationwide.
Hokkaido, Okinawa and remote islands are 1100 yen.
Free shipping is only available for domestic orders over 33,000 JPY.
Your order will be shipped from Japan.
Shipping outside Japan is as follows.
Overseas shipping fee is 27.5$.
*Custom duties may be charged depending on the destination country.
If you are away when the product is delivered
If you are away when the product is delivered, the delivery company will leave a notice. You can have the product delivered by arranging a delivery time during the delivery period. If you do not contact the contact point indicated on the notice, or if your address information is unclear, the product will be returned automatically. Returned products will be handled and determined by POLYPLOID.
If your order is not delivered
Please contact us if your order is not delivered during the period indicated above.
Contact information
E-mail：shop@poly-ploid.com
Please provide your order number when contacting us.
Exchanges and returns
No returns will be accepted for customer reasons, such as incorrect size or mistaken impression of the product. Exchanges or refunds will be accepted if the product delivered is not what you ordered or is defective for reasons attributable to us. Please notify us of the order number and details of the return or exchange at the contact information below within seven days after delivery of the product. We will bear shipping costs in such a case.
Cooling-off period
Note that the cooling-off period system applies to door-to-door sales. It does not apply to the online sales, which qualifies as mail-order sales in Japan.
Members who desire to do so may withdraw at the following page: Membership Withdrawal.
Recommended environment
We recommend use of the browsers Internet Explorer latest or above or Safari latest or above when using the Site. Viewing the site using other browsers may result in problems such as incorrect display of pages.
Use of cookies is required for (free) member registration and signing in.
Security
The Site uses secure sockets layer (SSL) encryption to ensure the security of data transmitted. Information transmitted by customers, such as credit card information entered on the (free) member registration page, is kept secure through encryption.
